At 21jili, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect, why we need it, how it's stored and protected, who can see it, and what rights you have under Philippine law. No jargon — just a clear explanation of how we handle your data.
Before you read the full policy, here's the short version of what 21jili promises about your personal data
21jili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — ever. The data you provide when registering your 21jili account is used solely to operate your account and meet our legal obligations under Philippine law.
All data transmitted between your device and 21jili's servers is encrypted using 256-bit SSL/TLS technology — the same standard used by major Philippine banks. Your passwords are stored as one-way hashed values. Even 21jili's own staff cannot see your plaintext password.
Under the Philippine Data Privacy Act (RA 10173), you have the right to access, correct, and request deletion of your personal data. You can exercise these rights at any time by contacting 21jili's Data Protection Officer — no lengthy processes, no unnecessary delays.
21jili only collects the personal data that is genuinely necessary to operate your account, process payments, verify your identity, and comply with PAGCOR and anti-money laundering regulations. We don't collect data speculatively or "just in case." If we don't need it, we don't ask for it.
21jili does not hold onto your data indefinitely. Retention periods are determined by our legal obligations under Philippine law — transaction records for 5 years, KYC documents for the duration of account activity plus 5 years. Data is securely deleted once retention periods expire.
In the unlikely event of a data breach affecting your personal information, 21jili will notify the National Privacy Commission (NPC) within 72 hours of discovery and notify affected players as soon as practically possible. This is both a legal obligation and a commitment we take seriously.
This Privacy Policy is published by 21jili, operating the online gaming platform accessible at 21jili.best. 21jili is a Philippine-based online casino and sports betting platform licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR).
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173), 21jili acts as the personal information controller for all data collected through the platform. This means 21jili determines the purposes and means of processing your personal data and is responsible for ensuring that processing is lawful, fair, and transparent.
If you have any questions about this policy or about how 21jili handles your personal data, you can reach our Data Protection Officer (DPO) at privacy@21jili.best or through the customer support live chat available within your account.
Scope: This Privacy Policy applies to all personal data collected through the 21jili website, mobile browser, and any related services. It applies to registered players, users who browse without registering, and former account holders whose data is retained pursuant to legal obligations.
21jili collects personal data through several channels: information you provide directly during registration and KYC, data generated by your use of the platform, and technical data collected automatically by our systems. Here is a full breakdown:
What we do not collect: 21jili does not collect sensitive personal information such as your religion, ethnicity, health records, sexual orientation, or political affiliations. We do not store full card numbers — card payments are processed by certified PCI-DSS compliant payment gateways that do not pass card details to 21jili.
21jili uses your personal data for specific, legitimate purposes directly related to operating your account and complying with Philippine law. Here is a complete list of how your data is used:
Marketing opt-out: You can withdraw consent for marketing communications at any time by updating your notification preferences in your 21jili account dashboard, or by clicking the unsubscribe link in any marketing email. Opting out does not affect transactional communications such as deposit confirmations or withdrawal notifications.
Under the Philippine Data Privacy Act of 2012, 21jili is required to have a lawful basis for processing your personal data. Different processing activities rely on different legal bases:
21jili does not sell your personal data to any third party. We do, however, share data with trusted parties in the following limited circumstances — all of which are governed by data processing agreements that require those parties to protect your data to the same standards as 21jili:
GCash, Maya, bank networks, and card payment gateways receive your payment account details and transaction data as necessary to process deposits and withdrawals. These providers are independently regulated financial institutions operating under Bangko Sentral ng Pilipinas (BSP) oversight.
Third-party KYC verification partners receive your identity documents and biometric data solely for the purpose of confirming your identity. These partners are certified and operate under strict data processing agreements with 21jili.
Certified third-party game suppliers (such as Pragmatic Play and Evolution Gaming) receive your player session data — which does not include financial information — for game delivery and fair-play auditing purposes.
21jili may be legally required to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or Philippine law enforcement agencies pursuant to lawful requests, court orders, or regulatory directives. 21jili complies with all lawful data requests from Philippine authorities.
International transfers: Where your data is processed by service providers outside the Philippines (for example, global game servers), 21jili ensures appropriate safeguards are in place in accordance with the Data Privacy Act and NPC guidelines. We only work with processors who can demonstrate adequate data protection standards.
21jili uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. A cookie is a small text file stored on your device when you visit 21jili. Here is how we use them:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using certain platform features. 21jili does not use third-party advertising cookies or serve targeted advertisements based on your gaming behaviour to external ad networks.
21jili stores all personal data on secure servers protected by multiple layers of technical and organisational security measures. Our security framework includes:
Your responsibility: While 21jili implements robust security measures, players also have a role in protecting their accounts. Use a strong, unique password. Enable two-factor authentication. Never share your login credentials. Log out of shared devices. Contact 21jili support immediately if you suspect unauthorised access to your account.
21jili retains personal data only for as long as necessary to fulfil the purposes described in this policy and to comply with applicable Philippine legal requirements. Retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data destruction policy and NPC guidelines.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 21jili. You may exercise any of these rights by contacting our Data Protection Officer at privacy@21jili.best:
Request a copy of all personal data 21jili holds about you, along with information on how it is being used. 21jili will respond within 15 days of a verified request.
Request correction of inaccurate, outdated, or incomplete personal data. You can update most account information directly from your dashboard; formal corrections go through the DPO.
Request deletion of your personal data when it is no longer necessary for the purposes it was collected, or where you withdraw consent and no other legal basis applies. Note: data subject to legal retention periods cannot be deleted early.
Object to processing of your personal data for direct marketing at any time. You may also object to processing based on legitimate interest if you can demonstrate that your rights override 21jili's legitimate purposes.
Request a copy of your personal data in a structured, machine-readable format. You may then transfer this data to another service provider of your choosing.
If you are unsatisfied with how 21jili has handled a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines — the independent body responsible for enforcing the Data Privacy Act.
21jili's services are strictly for adults aged 21 years and above, in line with PAGCOR's minimum gambling age requirement. 21jili does not knowingly collect personal data from individuals under 21 years of age.
If we become aware that an account has been registered by a person under 21, we will immediately close the account, return any deposited funds to the original payment source, delete all personal data associated with the account to the extent permitted by law, and report the incident to PAGCOR if required.
Parents and guardians concerned about underage access to gambling platforms are encouraged to use device-level parental control software and to keep login credentials secure. If you believe a minor has registered a 21jili account, please contact us immediately at privacy@21jili.best.
The 21jili platform may contain links to third-party content or services — for example, links to payment providers or game suppliers during the payment or game launch process. 21jili is not responsible for the privacy practices of third-party websites or services.
When you leave the 21jili platform and access a third-party service, you should review that service's privacy policy independently. 21jili's Privacy Policy applies only to data collected through 21jili's own platform and services.
21jili reviews and updates this Privacy Policy periodically to reflect changes in our data practices, Philippine legal requirements, or NPC guidance. The "Last Updated" date at the top of this page and in the hero section reflects when the policy was most recently revised.
For material changes — such as new categories of data collection, new sharing arrangements, or changes to your rights — 21jili will provide notice via email to your registered address and via an in-platform notification at least 7 days before the changes take effect.
Minor clarifications or corrections that do not affect your rights may be updated without advance notice. We encourage you to review this policy periodically. Continued use of the 21jili platform after a revised policy takes effect constitutes your acceptance of the changes.
If you have any questions, concerns, or requests related to this Privacy Policy or to how 21jili handles your personal data, please contact our Data Protection Officer:
We aim to respond to all privacy-related requests and queries within 5 business days of receipt. For formal data subject requests (access, correction, erasure, portability), we will respond within 15 calendar days as required by the Data Privacy Act.
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the government body responsible for enforcing the Data Privacy Act of 2012.
Privacy-first commitment: 21jili takes every privacy concern seriously. Our Data Protection Officer is not a rubber stamp — they have the authority and mandate to investigate concerns and implement changes where our data practices fall short. If something doesn't seem right about how we're handling your data, please reach out. We want to know.
Straight answers to what Filipino players most often ask about data and privacy
21jili is a PAGCOR-licensed platform that takes data privacy as seriously as game fairness. Register with confidence — your personal information is protected under Philippine law and handled with the care it deserves.